Local Pickup

Local Pickup Policy (PLEASE READ)
  • All local pickup orders are to be placed online.
  • You can choose this option at checkout.
  • All items listed on the site are on hand and available for pickup. 
  • If a size or item is not on the site, it is sold out and no longer available.
  • Once your order is placed you will receive a confirmation email.
  • You will receive a "ready for pickup" email when your order is ready. 
  • All details will be in the confirmation email.
  • Please reach out to confirm your pickup date and time immediately after purchase. Do NOT wait until the last minute.
  • You will have 4 days to pick up your order. If not retrieved, a shipping invoice will be sent to the email on file for a chance to receive your order. Failure to do either or will result in your order being canceled/resold. I have very limited space, and can not hold on to extra inventory.

You may come pickup your order after you have received a “Ready For Pickup” email. If you haven’t received a "ready to pickup" email/sms, do not proceed to come get your order. It is not ready yet. If you need it ASAP, do not hesitate to contact us. 

When You Arrive ( Local Pickup Instructions):
  • You may send a text message to (601)6544693 upon arrival.
  • All pickup orders are required to show email confirmation to ensure the customer is getting the corract package.
  • The direct location will be sent once the order is "ready for pickup". However we are located in Walnut Grove, MS.
 *The Luxe Closet Co. DOES NOT HAVE A STORE FRONT LOCATION* 

 

If you want to locally pickup your order, be sure to click "local pickup" at checkout. If you choose "shipping", you may still pickup your order as long as you contact us by email and a shipping label has not been created.
You will not be refunded shipping cost if you select the wrong option.

 

Return & Exchange Policy
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There are NO REFUNDS/RETURNS.
  • ALL SALES ARE FINAL. Each item/order is thoroughly checked for any defects. We make it our business to only send out quality products, so please ensure you are choosing the correct size.
  • If there is an issue with your order please contact us within 3 business days of receiving your order. We are here for you.
If you have any questions or need any help with your purchase, please feel free to contact us.
Email: theluxclosetco@mail.com
 

Flagged Orders ( Possible Fraudulent Order)

If Shopify flags your order, it will be canceled immediately and you will receive a refund. It will take 3-5 business days depending on your bank.

You will then receive a email and you are welcome to place your order again with the correct matching information.

Please ensure your billing and shipping address match and the registered address to your payment method match.

Further detailed, the card used street, zip, and country should match the registered card’s address. Also, the CVV should match and be inputted correctly.

Feel free to contact us by email: theluxclosetco@mail.com